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GENERAL FAQ

FAQ

Before you delegate, you deserve to know exactly how it all works. Here’s everything you need to know about working with Lighthouse Virtual Solutions..

General Questions

1. What exactly does Lighthouse Virtual Solutions do?

We’re a global remote business support agency that helps entrepreneurs, startups, and established teams manage their administration, marketing, operations, sales development and lead generation efficiently.

Our goal is simple: help you save time, stay organized, and scale sustainably.

Our assistants are primarily based in Africa, trained under our Lighthouse Virtual Assistant Training Program.

They’re professionally trained, tech-savvy, and globally experienced, working with clients in Africa, the UK, the US, and Canada.

We’re not just a talent-matching service. We’re a system-driven operations partner.

Here’s what makes us stand out:

✅ Every assistant is trained, vetted, and performance-monitored.

✅ We use standard operating procedures (SOPs) and structured workflows.

✅ You get weekly reports, clear KPIs, and a dedicated client success coordinator (for premium plans).

✅ We focus on long-term partnership, not one-off tasks.

Services & Scope

4. What types of tasks can I delegate to a Lighthouse Assistant?

You can delegate almost any repeatable or systemized task. Common examples include:

  • Email & calendar management
  • File organization and data entry
  • CRM updates and follow-ups
  • Social media management and content scheduling
  • Research and documentation
  • Customer inquiries and chat support
  • Project tracking and reporting
  • LeadGeneration and Outreach 
  • Sales & Business Development 

We’ll help you identify your biggest time-wasters and build a workflow to handle them efficiently.

Yes! During your consultation, we’ll discuss your needs and recommend the best match; whether you need a marketing-focused assistant, customer service rep, or executive admin.

If your needs are unique, we’ll design a Custom Lighthouse Strategy and build a team around you.

We’re flexible, but our go-to tools include:

Slack / Zoom for communication

Asana / Monday.com / Trello for task and project management

Google Drive / Dropbox for file sharing

Calendly / Outlook for scheduling

HubSpot / Notion / Airtable for reporting and CRM

We adapt to your workflow or help you set one up if you don’t have one yet.

Packages & Pricing

7. How do your packages work?

We offer three main service tiers designed to grow with you:

Foundation: For solopreneurs who need essential admin relief (20 hrs/month).

Growth: For scaling businesses needing more structured support (40 hrs/month).

Executive Partner: For established teams needing full-scale, strategic assistance (80–160 hrs/month).

All packages include onboarding, progress reports, and quality checks.

You can upgrade or customize anytime.

Our pricing is monthly, based on your selected plan.

If you have a one-time project (e.g., launch support, report creation, data cleanup), we can quote a project-based rate under our Custom Lighthouse Strategy.

Absolutely. You can upgrade, downgrade, or pause your package with a 14-day notice.

We keep everything transparent… no hidden fees or long-term contracts.

Onboarding & Work Process

10. How long does onboarding take?

Typically 3–5 business days.

Here’s how it works:

1️⃣ Discovery call to understand your needs

2️⃣ Service mapping and access setup

3️⃣ System integration and kickoff meeting

4️⃣ First week of trial tasks and reporting

By the end of week one, your assistant is fully operational and aligned with your goals.

We use a Quality Assurance Framework that includes:

  • Weekly performance reviews

     

     

  • Task accuracy tracking (target: 98%)

     

     

  • Response time monitoring (target: under 2 hours)

     

     

  • Client satisfaction surveys (target: 95%)

     

     

Each assistant reports to an Operations Lead, ensuring consistency, clarity, and accountability.

Yes, communication is direct and efficient.

You’ll be connected to your dedicated assistant through your preferred channel (Slack, Zoom, or Email). For premium clients, we also assign a Client Success Coordinator to manage feedback and performance tracking.

Custom Solutions & Enterprise

13. Do you offer enterprise or multi-team support?

Yes! That’s where our Custom Lighthouse Strategy comes in.

We design a tailored solution for larger companies, NGOs, or tech teams that need specialized workflows or multi-assistant team support.

You’ll get:

  • An Account Director as your single point of contact

  • A handpicked team across Admin, Marketing, Sales/Business Development and Support.

  • Monthly strategy reviews and real-time dashboards

Absolutely.

We currently serve clients across Africa, the UK, the US, and Canada and we assign assistants based on your preferred working hours.

Our assistants are trained in global communication etiquette and remote collaboration tools.

Results & Trust

15. How soon will I start seeing results?

Most clients start feeling relief within the first week, and notice measurable impact (like reduced workload, faster response times, or better organization) by Week 3–4.

By Month 2, many clients report a 25–40% increase in productivity.

Absolutely! Visit our Success Stories Page to see how we’ve helped clients scale globally with structured, reliable support.

Your satisfaction is our priority.

If you ever feel your assistant isn’t the right fit, we’ll:

✅ Reassess your needs

✅ Provide retraining or replacement within 5 business days

✅ Ensure a smooth handover so your operations never stop

Still Have Questions?

Let's Talk more

We’d love to walk you through how Lighthouse can transform your day-to-day operations and show you exactly what kind of support you need.

Send us a message